FAQ

When will my order move?

Processing takes 1–2 business days after successful payment authorization, followed by an estimated 4–6 business days in transit.

Can I return or exchange headphones and earbuds?

Yes. Eligible new, unused items may be returned for preference reasons, and damaged, defective, incorrect, or incomplete products can also be reviewed. Exchanges depend on approval and stock. Start the request within 30 days of delivery through our Contact Us page.

How are returns sent?

Obtain approval first, then mail the item as instructed. A free prepaid return label is packed with the order, and there is no restocking fee.

When is a refund started?

Approved refunds are processed or initiated to the original payment method within 10 days; posting time at the financial institution is separate.

Where can I find more help?

See the Shipping Policy, Refund Policy, Payment Policy, Privacy Policy, or reach the store through Contact Us.